FAQS

HOW TO GET THERE

Cami Sa Porrassa 12, 07181, Mallorca, Spain

Call us: +34 971 130 411

Send us an e-mail: reception@globobalear.com

www.globobalear.com

TAXI

Local taxis are readily available and will know where the theatre is located, and are roughly priced at €6 from Magaluf, €8 from Palma Nova, €14 from Santa Ponca one way. There is a taxi rank directly opposite the theatre on Cami Porrassa. You can make a booking with Calvia Taxis here: https://taxiscalvia.com/reservas

BUS

Resorts closer to the theatre (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 123 (Santa Ponça - Cas Català) and 104 (Magaluf - Palma)

CAR

If you are driving to the theatre, there is free and ample parking outside, the venue is accessible via the Ma-1 motorway, taking exit. 14 (Magaluf / El Toro) then over the roundabout onto Carretera Cala Figuera, continuing to the third roundabout marked with an 8. Take the second exit down Cami Porrasa on to the roundabout opposite Pirates Theatre.

THE EXPERIENCE

What’s the difference between Pirates Adventure, Pirates Reloaded and Gringos?

Gringos is Mallorca’s only Rave-Bingo night, bringing together prizes, stand-on-the-seat anthems and a party atmosphere unmatched by any other night on the island, a truly unique experience. Expect tequila to be flowing, a crazy host for the evening, and supporting characters so mad you can’t keep your eyes off them. Pirates Reloaded is the adult-only night out based on our Pirates Adventure show that combines the acrobatics and stunts with live DJ sets from an international DJ, unbeatable anthems all night long, and an atmosphere putting Reloaded on top of the list of nights out in Mallorca for years. More about Reloaded. Pirates Adventure is our original family show entertaining millions for over 35 years. The show comprises our cast of world-class acrobatics from dozens of countries, including European and World Olympians. With a storyline geared to entertain all ages, cast interaction with adults and children alike, there is a reason Pirates Adventure is Mallorca’s No.1 Family show. More about Pirates Adventure.

WHAT ARE THE DIFFERENT CATEGORIES?

All tickets to Gringos include your entrance, bingo booklets and pens. Standard Tickets include standard entrance and seating no more than 15 from the stage. Premium Tickets include Fast-Tracked entrance, plus more preferential seating within the venue VIP include immediate entrance into our VIP area and the best seats in the house. The full seating plan can be found in our Ticket Details section

ARE THERE ANY PROMOTIONAL CODES AVAILABLE?

Occasionally we run promotions on tickets for booking them far enough in advance. These are sent to our Members Club once they are launched, you can subscribe by emailing us at customerservices@globobalear.com. Check our home page and social media pages for any information on currently running promotions, or feel free to get in touch using the chat online, or emailing reception@globobalear.com

DO I HAVE TO PRINT MY CONFIRMATION EMAIL?

You can bring your confirmation email either printed out, or on a mobile device. Our team simply need to see the details when you arrive.

CAN WE BUY TICKETS ON THE DOOR?

If there are tickets available for the show, they will be available to book on the door. Our nights regularly sell out, so we strongly advise booking in advance, as there is no guarantee tickets will be available at the door. You cannot book your specific table at the door, this can only be done in advance. Tickets on the door are more expensive than the online price.

WHAT TIME DOES THE NIGHT START?

The doors for the night open at 22:00. VIP Tickets head straight through to their own VIP area and avoid all queues, and Quarter Deck tickets include Fast-Tracked entrance.

IT’S A SPECIAL OCCASION, CAN YOU DO ANYTHING TO MAKE IT SPECIAL?

For special occasions you can add extras to your booking, such as bottles of champagne, spirits, drinks packages and many other options. Birthdays are often passed onto our team for the evening, so please add their details in the comments box on your booking if you wish this to happen.

HOW TO WE GET THERE/DO YOU PROVIDE TRANSPORT?

Transfers are not available for Gringos Bingo. The venue is about a 10 min walk from the main Magaluf Strip. Resorts close to the venue (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €3-4 from Magaluf centre, €5-6 from Palma Nova, €10-12 from Santa Ponca one way. After the show has finished, there is a taxi-rank outside served by taxis and are fairly regular, so usually quick to pick you up. Public transport is not available after the show due to the hour of finishing. Should you be making your own way to the venue by car, there is ample free parking around the theatre and in the free public car park immediately opposite the theatre. There is always ample space for our guests.

HOW MUCH ARE THE TICKETS?

Prices for Gringos are available in 4 different categories; Standard, Premium, VIP and VVIP. Prices vary depending on time of the season and are as follows for March, April, May to June 16th, then September 17th to October /nStandard: €44.99 /nPremium: €54.99 /nVIP: €64.99 /nVVIP: €100 /nFrom June 17th to September 16th the prices are as follows: /nStandard: €54.99 /nPremium: €64.99 /nVIP: €74.99 /nVVIP: €100

IS THERE A RESIDENTS DISCOUNT?

Yes, residents of the Balearic Islands can receive a discount on their tickets. The discount amount varies throughout the year and depends on the show you are attending. To receive the code needed to book your tickets, either message our online chat service, email reception@globobalear.com, or call 971 130 411.

HOW DO I RECEIVE MY TICKETS?

Once you have booked, you will received a confirmation email immediately to the email address used in the booking. Simply bring this with you on the night and show it to our box office staff for your entrance wristbands.

CAN WE PICK OUR TABLE TABLE?

Yes. This is only available when booking direct, and subject to availability. You can select your table online when reserving your tickets, at a cost of €5 per person. Tables seat 6-8 people, if your group is smaller than this, you may be sat with other guests, and groups larger than 8 will be across multiple tables. If you don’t reserve your table beforehand when booking, your seats will be allocated on arrival at the theatre from the spaces that remain. You can have the table exclusively yours by booking all of the spaces on a table.

IS THE VENUE WHEELCHAIR ACCESSIBLE?

Yes. The majority of the venue has step-free access throughout. We have 2 balconies which require a walk up stairs, however if you have any accessibility issues we will make sure that you aren’t sat on the balconies. Throughout the booking process you have a comments box to add in any additional needs for the night. We have a disabled entrance beside our box office for any wheelchairs of customers in need of an easily accessible entrance. We also have a number of tables in the venue with removable chairs to allow wheelchairs to be pushed right up to the table. Please ensure that you select that you will require a wheelchair space on the booking if you need to remain in the chair throughout the show. If you have any other questions about accessibility, please get in touch.

HOW ARE WE SEATED?

Our tables are fixed in the venue and most seat 6-8 people. If you have not pre-booked your seats, the tables will be filled according to group size outside in addition to any pre-booked tables, and not necessarily on a ‘first-come, first-served’ basis. It is worth noting smaller groups will be sat together on their table. All seats are side-on to the stage, as the action throughout the night happens within the crowd and on multiple staging areas.

WHERE ARE YOU LOCATED?

Our street address is 12, Cami Sa Porassa, Calvia, 07181. This venue is on the outskirts of Magaluf, very near Western Water Park, and about 5 mins from BH Hotel. For directions, click here

Can we cancel/change our show date ?

Tickets are non-refundable at the time of purchase. We can move tickets to another date if required (subject to availability). Changing a ticket date is free of charge, however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally. For full information, please see our terms and conditions

Which seating plan has the best visibility?

VVIP and VIP has the best visibility, however the show is immersive and take place all around the theatre allowing the audience to feel involved in the show.

What happens if a lose something at the venue?

It’s best to report any lost property to a member of staff whilst still at the venue, if not please contact customerservices@globobalear.com

What are the main differences between Pirates Adventure, Pirates Reloaded and Gringos?

Pirates Adventure is the original family dinner show entertaining millions of visitors for 40 years. Taking the audience on a magical journey through a time when pirates ruled the seven seas. An action packed storyline geared to entertain all ages filled with breath-taking acrobatic performances. Pirates Reloaded is an adults only, Club Show Experience with live DJ sets, a high energy party atmosphere and an insane acrobatic show combined with the latest sound and light technology. Gringos is a unique bingo rave event, bringing together big prizes, stand-on-your-seat anthems and a party atmosphere unmatched by any other night on the island. Expect chaos, dance offs, lip sync battles and rave intervals for a truly unforgettable night out for over 18s.

Can i select an specific seat or table?

We offer the option for you to choose your seat as an extra during the booking process. You can select from the seating plan the table you wish to guarantee that you’ll be sat at. Please note: if you are less than 8 people, there is a possibility you will share a table with other guests.

Is taking pictures and recording allowed during the show?

Video footage and photos taken on mobile phones are permitted, we encourage this content to be uploaded on guest’s social media accounts on the night.

Is there a cloakroom at the venue?

There is no cloakroom at the venue, we have space to store pushchairs at the entrance, inside of the theatre.

How can I contact the theatre personnel for additional questions or assistance?

You can email: customerservices@globobalear.com or call: (34) 971 130 411

Is there a smoking área inside the theatre?

There is a no smoking policy inside the theatre, however guests can smoke in designated areas outside.

What are the main differences between seating plans?

View the seating plan and details of what’s included in each category here: details

What is the schedule?

Doors open at 18:00 and the show finishes around 20:45

Is there a specific dress code?

There is not a strict dress code, most guests wear smart / casual attire.

What language is spoken in the show?

The show is conducted in English language, but is suitable for an international audience as it is easy to follow and understand being a very visual production.

HOW TO ARRIVE

Where is the Globo Balear Theatre located?

Our street address is 12, Cami Sa Porassa, Calvia, 07181. This venue is on the outskirts of Magaluf, very near Western Water Park. For directions, click here

Is there parking available at the venue or the surroundings?

Should you be making your own way to the theatre by car, there is ample free parking around the theatre and in the free public car park immediately opposite the theatre.

How much is a transport ticket?

Transport is not available for Reloaded, however there are plenty of public transport options.

How do I arrive?

The theatre is accessible by foot for people staying nearby. There are various bus routes and local taxi services available.

Resorts closer to the theatre (Santa Ponca, Magaluf, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €5 from Magaluf, €6-7 from Palma Nova, €10-15 from Santa Ponca one way.

After the show has finished, there is a taxi-rank outside served by taxis and are fairly regular, so usually quick to pick you up. Public transport can be less frequent as a result of the time the show finishes.

Is transport provided to get to the venue?

Transport is only provided for our Pirates Adventure family show.

I have reserved a transport ticket. When will I know location and time of pick up?

You will be contacted by a member of our team with details of pick up location and time on the day of the show.

ACCESSIBILITY

Is the theatre accesible for disabled people?

Yes. The majority of the theatre has step-free access throughout. We have 2 balconies which require a walk upstairs, however if you have any accessibility issues we will make sure that you aren’t sat on the balconies. Throughout the booking process you have a comments box to add in any additional needs for the night.

We have a disabled entrance beside our box office for any wheelchairs of customers in need of an easily accessible entrance.

We also have a number of tables in the theatre with removable chairs to allow wheelchairs to be pushed right up to the table.

If I’m disabled, do I need to inform the organization of this in advance?

Please ensure that you select that you will require a wheelchair space on the booking if you need to remain in the chair throughout the show.

TICKETS

How much are the tickets?

Prices for Gringos are available in 4 different categories; Standard, Premium, VIP and VVIP. Prices vary depending on time of the season and are as follows for March, April, May to June 16th, then September 17th to October

Standard: €44.99

Premium: €54.99

VIP: €64.99

VVIP: €100

From June 17th to September 16th the prices are as follows:

Standard: €54.99

Premium: €64.99

VIP: €74.99

VVIP: €100

Is it necessary to print the tickets?

You can bring your confirmation email either printed out, or on a mobile device.

Can I reprint the tickets if I have lost them?

Yes, as the booking reference and details are unique to you.

Can I change the date of my tickets?

If you purchase the Booking Protection option we can change your booking dates free of charge, however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally.

Where can I buy the tickets?

You can purchase tickets here: BOOK NOW LINK

If I have already acquired my tickets, where can I get my entrance tickets?

Once you have booked, you will receive a confirmation email immediately to the email address used in the booking. Simply bring this with you on the night and show it to our box office staff for your entrance tickets and wristbands.

Can I upgrade my tickets before the show?

If we have availability you can upgrade your tickets before the show or on the evening.

Can I add food or drinks once I’ve already acquired my tickets?

Yes, you can add extras such as drinks or snacks by clicking the “manage my booking” link in the confirmation email.

WHAT ARE THE DIFFERENT CATEGORIES?

All tickets to Gringos include your entrance, bingo booklets and pens. Standard Tickets include standard entrance and seating no more than 15 from the stage. Premium Tickets include Fast-Tracked entrance, plus more preferential seating within the venue VIP include immediate entrance into our VIP area and the best seats in the house. The full seating plan can be found in our Ticket Details section

How can I get my entrance tickets?

You will need to present your booking confirmation email at the box office in Exchange for your tickets and wristbands.

Can I add more tickets to my reservation?

Yes you can add more tickets by clicking the “manage my booking” link at the foot of the confirmation email or contact us by email: customerservices@globobalear.com

Are there any discounts for groups, residents or early buyers?

We warmly welcome groups to our shows; however, please note that there are no discounts available for group bookings on tickets.

There is a resident discount available to those living on the island, you can sign up here to receive your promo code: link

Occasionally we run promotions on tickets for booking them far enough in advance, you can receive information on these by subscribing to our newsletter: - SUBSCRIBE link.

Halloween shows or special events are exempt from all promotional codes.

What payment methods are accepted when acquiring a ticket?

We accept: Visa/Mastercard, PayPal, ApplePay and GooglePay.

Can I show my digital ticket on my phone to access the show?

Yes.

If I’m not able to attend, are tickets refundable?

Tickets are non-refundable at the time of purchase, however we can change the date of your booking.

EVENTS AND GROUPS

Which is the mínimum number of people in a reservation to be considered a group?

We advise groups of 8 or more to choose your seats (fee per person applies) otherwise we cannot guarantee you will be seated together.

How can I proceed if I have to reduce the number of tickets of my group booking?

In this instance please contact us by email: customerservices@globobalear.com

What kind of birthday packages are available? How can I book them?

Birthday packages can be booked at step 3 of the booking journey. There are bronze, silver and gold options for children and adults.

Can I book the whole theatre for a show?

Please send your request to customerservices@globobalear.com

How can I make a group booking?

Group bookings can be made online here: BOOK NOW LINK

How can I proceed if I want to add another ticket to my group booking?

You can add more tickets on to your existing booking via the “Manage my Booking” link at the foot of the confirmation email.

Can I ask for a birthday package if I have already made a reservation?

You can add birthday packages on to your existing booking via the “Manage my Booking” link at the foot of the confirmation email.

Can I book a space for private events and celebrations?

Please send your request to customerservices@globobalear.com

FOOD AND BEVERAGES

Can I buy food and beverages during a show?

There are fully licensed bars inside the theatre selling alcoholic drinks; including a wide range of cocktails, spirits, ciders and premium beers, bottles of wine and champagne, as well as a dedicated bottle service for premium spirits, with a price list and menu on every table. There are snacks available to purchase before and during the show.

What are the gastronomic options included in the ticket price?

There are no food or drinks included in Reloaded ticket prices, however they can be purchased both inside and outside of the venue.

If I’m on a gluten-free diet, do I have food options?

Gluten free meals are available on request.

Can I take my own food and/or drinks?

It is forbidden to bring food and drinks from outside, unless for a special dietary requirement which has been agreed with reservations department prior to attending.

Can I buy food and beverages if I have already got my ticket?

You can add drinks to your booking using the “Manage My Booking” link in the confirmation email.

Do the tickets include drinks?

A selection of free soft drinks and water are available with all ticket types from refillable stations located at both bars inside the theatre.

Which seating plans include table services?

All tickets include table service or if preferred bars are open to order from.