FREQUENTLY ASKED QUESTIONS
PLEASE NOTE: These questions are related to the Gringos Bingo night. If you are attending the Pirates Reloaded night click here, and if you are attending the Pirates Adventure show click here.
What’s the difference between Pirates Adventure, Pirates Reloaded and Gringos?
Gringos is Mallorca’s only Rave-Bingo night, bringing together prizes, stand-on-the-seat anthems and a party atmosphere unmatched by any other night on the island, a truly unique experience. Expect tequila to be flowing, a crazy host for the evening, and supporting characters so mad you can’t keep your eyes off them.
Pirates Reloaded is the adult-only night out based on our Pirates Adventure show that combines the acrobatics and stunts with live DJ sets from an international DJ, unbeatable anthems all night long, and an atmosphere putting Reloaded on top of the list of nights out in Mallorca for years. More about Reloaded.
Pirates Adventure is our original family show entertaining millions for over 35 years. The show comprises our cast of world-class acrobatics from dozens of countries, including European and World olympians. With a storyline geared to entertain all ages, cast interaction with adults and children alike, there is a reason Pirates Adventure is Mallorca’s No.1 Family show. More about Pirates Adventure.
How much are the tickets?
Prices for Gringos are available in 3 different categories; Standard, Premium, and VIP. All prices all season are the same, and are as follows:
What are the different categories?
All tickets to Gringos include your entrance, bingo booklets and pens.
Standard Tickets include standard entrance and seating no more than 15 from the stage.
Premium Tickets include Fast-Tracked entrance, plus more preferential seating within the venue
VIP include immediate entrance into our VIP area and the best seats in the house.
The full seating plan can be found in our Ticket Details section
Is there a residents discount?
Yes, residents of the Balearic Islands can receive a discount on their tickets. The discount amount varies throughout the year and depends on the show you are attending. To receive the code needed to book your tickets, either message our online chat service, email email@example.com, or call 971 130 411.
Are there any promotional codes available?
Occasionally we run promotions on tickets for booking them far enough in advance. These are sent to our Members Club once they are launched, you can subscribe by emailing us at firstname.lastname@example.org. Check our home page and social media pages for any information on currently running promotions, or feel free to get in touch using the chat online, or emailing email@example.com
How do I receive my tickets?
Once you have booked, you will received a confirmation email immediately to the email address used in the booking. Simply bring this with you on the night and show it to our box office staff for your entrance wristbands.
Do I have to print my confirmation email?
You can bring your confirmation email either printed out, or on a mobile device. Our team simply need to see the details when you arrive.
Can we pick our table table?
Yes. This is only available when booking direct, and subject to availability. You can select your table online when reserving your tickets, at a cost of €5 per person. Tables seat 6-8 people, if your group is smaller than this, you may be sat with other guests, and groups larger than 8 will be across multiple tables. If you don\'t reserve your table beforehand when booking, your seats will be allocated on arrival at the theatre from the spaces that remain.
You can have the table exclusively yours by booking all of the spaces on a table.
Can we buy tickets on the door?
If there are tickets available for the show, they will be available to book on the door. Our nights regularly sell out, so we strongly advise booking in advance, as there is no guarantee tickets will be available at the door. You cannot book your specific table at the door, this can only be done in advance.
Tickets on the door are more expensive than the online price.
Is the venue wheelchair accessible?
Yes. The majority of the venue has step-free access throughout. We have 2 balconies which require a walk up stairs, however if you have any accessibility issues we will make sure that you aren’t sat on the balconies. Throughout the booking process you have a comments box to add in any additional needs for the night.
We have a disabled entrance beside our box office for any wheelchairs of customers in need of an easily accessible entrance.
We also have a number of tables in the venue with removable chairs to allow wheelchairs to be pushed right up to the table. Please ensure that you select that you will require a wheelchair space on the booking if you need to remain in the chair throughout the show.
If you have any other questions about accessibility, please get in touch.
What time does the night start?
The doors for the night open at 22:00. VIP Tickets head straight through to their own VIP area and avoid all queues, and Quarter Deck tickets include Fast-Tracked entrance.
How are we seated?
Our tables are fixed in the venue and most seat 6-8 people. If you have not pre-booked your seats, the tables will be filled according to group size outside in addition to any pre-booked tables, and not necessarily on a ‘first-come, first-served’ basis. It is worth noting smaller groups will be sat together on their table. All seats are side-on to the stage, as the action throughout the night happens within the crowd and on multiple staging areas.
It’s a special occasion, can you do anything to make it special?
For special occasions you can add extras to your booking, such as bottles of champagne, spirits, drinks packages and many other options. Birthdays are often passed onto our team for the evening, so please add their details in the comments box on your booking if you wish this to happen.
Where are you located?
Our street address is 12, Cami Sa Porassa, Calvia, 07181. This venue is on the outskirts of Magaluf, very near Western Water Park, and about 5 mins from BH Hotel. For directions, click here
How to we get there/do you provide transport?
Transfers are not available for Gringos Bingo.
The venue is about a 10 min walk from the main Magaluf Strip.
Resorts close to the venue (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €3-4 from Magaluf centre, €5-6 from Palma Nova, €10-12 from Santa Ponca one way.
After the show has finished, there is a taxi-rank outside served by taxis and are fairly regular, so usually quick to pick you up. Public transport is not available after the show due to the hour of finishing.
Should you be making your own way to the venue by car, there is ample free parking around the theatre and in the free public car park immediately opposite the theatre. There is always ample space for our guests.
Can we cancel/change our show date?
Tickets are non-refundable at the time of purchase. We can move tickets to another date if required (subject to availability). Changing a ticket date is free of charge, however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally. For full information, please see our terms and conditions